Frequently Asked Questions

For questions about your order, please email info@dearlilydesigns.com

When will my order ship?

Most orders ship within 3-5 business days, but please give us up to 2 weeks in some instances. During new release periods, ship times may be closer to the 2 week mark.

Cancellations, Returns, and Exchanges?

Due to the nature of our items, we don't allow cancellations, returns, or exchanges, however if you are dissatisfied with your purchase, please contact us so we can offer resolution.

Can I change my shipping address after I place my order?

Please ensure you have used the correct shipping address when you place your order. If you use the wrong shipping address, you are responsible for the re-shipment costs associated with your order.

Do you accept custom orders?

At this time, we are not accepting custom requests, however if you have an idea you'd like us to consider, please email us!

Can I edit an order after it is placed?

Unfortunately, no. Please ensure your order is what you want prior to order placement.

Can I combine orders?

As stated above, please double check your order before placement as we are unable to combine orders at this time.

Why do you charge $XX for shipping?

We put our products in larger cardboard mailers which helps to prevent them from going through letter sorter machines. We do this to help ensure the product gets to you safely and timely. We also send all packages with tracking so that we and the customer can see where it is and when it arrives at the destination. We work to protect us and our customer's investment the best way we know how. 

How long will it take to get my order once it is marked as shipped?

We ship all orders through the United States Postal Service (USPS). Most domestic orders take 2-8 business days to arrive, however there have been instances (especially around holidays) where packages can take up to a month. Please be patient as once an order has left our hands, it is up to USPS to deliver timely. International orders usually take between 7-30 business days to arrive. All international orders ship with tracking (if available).